Our aim is to provide the very best service possible. All our products are hand made in small batches, and on rare occassions suppliers can sometimes let us down at the last minute. But if there is likely to be a delay, we will contact you straight away.
We also have a phone helpline on 01664 464472. This is only manned during office hours, but it will take messages. And we'll always get back to you as soon as possible.
Click on any link below for more information about shopping at Botanicals. And if you can't find the information you're looking for, please use our contact form to send us a message.
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Delivery charges, sending to Europe, returns, order cancellations - and much more. Everything you wanted to know about the Botanicals shopping experience.
It's very important to us that customers are delighted with the products and service we offer. But problems can occur. Which is why we offer a refund when things go wrong.
We deliver Botanicals around the world, but because international postal charges vary so much, this website only accepts payments for delivery within Europe. If you live outside Europe and would like to place an order, please contact us and we'll calculate the best shipping rate for you.