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Shopping at Botanicals

shopping-sm.jpgOur aim is to provide the very best service possible. All our products are hand made in small batches, and on rare occassions suppliers can sometimes let us down at the last minute. But if there is likely to be a delay, we will contact you straight away.

We also have a phone helpline on 01664 464472. This is only manned during office hours, but it will take messages. And we'll always get back to you as soon as possible.

Click on any link below for more information about shopping at Botanicals. And if you can't find the information you're looking for, please use our contact form to send us a message.


Open an account

Open an account to enjoy faster check-outs, multiple delivery addresses, order history, order tracking, as well as the option of saving items to wish lists. 
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Delivery & terms

Delivery charges, sending to Europe, returns, order cancellations - and much more. Everything you wanted to know about the Botanicals shopping experience.
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Our guarantee

It's very important to us that customers are delighted with the products and service we offer. But problems can occur. Which is why we offer a refund when things go wrong.
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International deliveries

We deliver Botanicals around the world, but our product liability insurance doesn't cover us for either the US or Canada. But that situation is changing.
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Special offer: subscribe and receive a free gift with your first order. Details.
Free UK delivery

On UK orders over £50. Just £2.95 on all other UK deliveries.

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